Vinted Users Express Anger Regarding Sizing Changes
Vinted users have been reacting angrily following a change that caused listings displaying inaccurate size information.
The second-hand shopping app has altered its size classifications for women's and children's clothes without notifying all shoppers about the modification.
Digital Channels Response
Many shoppers and sellers are expressing on platforms stating that platform listings now display a different size category compared to what was initially listed because of the remapping.
The company said the updated approach better aligns with other platforms.
They have suggested members to review their products and update the measurements by hand if necessary, causing user dissatisfaction.
Size Classification Updates
Earlier, the sizing featured one number and one letter, for instance S/8 or M/10.
The updated approach includes an alphabetical indicator and numerical range such as S/UK 8-10.
For certain items, the measurements have been reclassified - like an L measurement was formerly size 12 but is now a UK 16-18.
Member Experiences
One content creator, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Not many brands say XL is a 20-22," which is what Vinted now does.
Stephanie Gallen, located in Scotland, stated items she posted on Vinted with size 14 labels were showing in the marketplace as size 20–22.
"If anyone [who is] size 20-22 buys them they may become frustrated," she explained.
Manual Updates
Charlotte Lunn, based in Derby, said she had been left angered due to the update requiring manual adjustment the sizing for "all her products".
"Personally, this is quite irritating, since I have chronic health issues and Vinted sales have been crucial after experiencing income reduction," she said.
Marketplace Information
The app has more than 100 million shoppers, comprising 18 million UK members.
It has become a favored option versus similar marketplaces including eBay and Depop.
This isn't the first time where an unanticipated change within the service has received backlash: previously, Vinted reversed a change concerning shipment methods following member complaints.
